Refund & Return Policy

At Furball & Fetch Co, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase.

To request a return, please contact us at [your email address] before sending any items back. Returns sent without prior approval may not be accepted.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at [your email address].

Where a product is faulty, damaged, or supplied incorrectly, we will arrange a replacement, repair, or refund as required under Australian Consumer Law.

Change of Mind Returns

We may accept change-of-mind returns within 14 days of delivery, provided that:

• The item is unused and in original packaging.
• The item is in resalable condition.
• Proof of purchase is provided.

For approved change-of-mind returns:

• A 10%–20% restocking fee may apply depending on the product.
• Original shipping charges are non-refundable.
• Customers are responsible for return shipping costs.

Non-Collection, Incorrect Address, or Refused Deliveries

If an order is returned due to:

• Failure to collect the parcel,
• An incorrect shipping address provided by the customer, or
• Refusal of delivery,

a restocking fee of up to 20% may apply. Shipping costs are non-refundable.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products not caused by a manufacturing fault.
• Products with removed labels, tags, or original packaging.
• Food, treats, supplements, medication, or other perishable goods.
• Gift cards.
• Clearance or final sale items where stated.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless:

• The product is faulty,
• The product is damaged upon arrival, or
• We have sent the wrong item.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

For all return and refund enquiries, please contact:

Email: hello@furballinfetchco.com.au

Website: https://furballinfetchco.com.au